Notifications

Configure multi-channel notifications to stay informed about your service status. SysTeam HealthChecks supports 11 notification channel types.

Manage notification channels for Slack, Discord, Email, and more

Supported Channels

Email Notifications

Email notifications are sent with professional HTML templates including service status, response time, and incident details.

System SMTP settings are configured by the administrator in the Settings page.

Slack Integration

Send alerts to Slack channels using incoming webhooks.

Setup Steps

1. Go to your Slack workspace settings
2. Navigate to Apps → Incoming Webhooks
3. Create a new webhook for your alerts channel
4. Copy the webhook URL
5. Create a notification channel in HealthChecks with the webhook URL

Discord Integration

Send alerts to Discord channels using webhooks.

Setup Steps

1. Go to your Discord server settings
2. Navigate to Integrations → Webhooks
3. Create a new webhook for your alerts channel
4. Copy the webhook URL

Microsoft Teams Integration

Send alerts to Microsoft Teams channels using Workflows (Power Automate).

Setup Steps

1. In Microsoft Teams, go to the channel where you want alerts
2. Click the ... menu → Workflows
3. Select "Post to a channel when a webhook request is received"
4. Follow the wizard to create the workflow
5. Copy the webhook URL provided at the end
6. Create a notification channel in HealthChecks with the webhook URL

Telegram Bot

Receive alerts via Telegram bot messages with rich HTML formatting.

Setup Steps

1. Create a bot with @BotFather on Telegram
2. Get your bot token
3. Start a conversation with your bot or add it to a group
4. Get the chat ID (use the /getUpdates API or @userinfobot)

Custom Webhook

Send alerts to any HTTP endpoint for custom integrations.

Payload Format

{
  "check_name": "My Service",
  "check_status": "DOWN",
  "old_status": "UP",
  "timestamp": "2026-01-18T10:30:00Z",
  "response_time": 2500,
  "message": "Check 'My Service' changed status to DOWN"
}

When a secret is configured, an X-Webhook-Signature header with an HMAC-SHA256 signature is included. See Webhook Security for verification examples.

PagerDuty Integration

Integrate with PagerDuty for incident management and on-call scheduling.

Setup Steps

1. Go to PagerDuty → Services
2. Create or select a service
3. Add an Events API v2 integration
4. Copy the integration/routing key

When a check goes DOWN, a PagerDuty incident is triggered. When it recovers (UP), the incident is automatically resolved.

OpsGenie Integration

Send alerts to OpsGenie for on-call management and alert routing.

Setup Steps

1. Go to OpsGenie → Settings → Integrations
2. Add an API integration
3. Copy the API key

Jira Integration

Automatically create Jira issues when incidents occur.

Setup Steps

1. Go to Atlassian → Account Settings → API Tokens
2. Create a new API token
3. Note your Jira Cloud instance URL (e.g., yourteam.atlassian.net)
4. Choose the project and issue type for incident tickets

WhatsApp Integration

Send alerts via WhatsApp using the Meta Business Cloud API.

Prerequisites

• A Meta Business account
• A WhatsApp Business API setup (via Meta Business Suite)
• An approved message template

Setup Steps

1. Go to Meta Business Suite → WhatsApp → API Setup
2. Get your Access Token (permanent token recommended)
3. Get your Phone Number ID
4. Add the recipient phone numbers

Alert Types

You will receive notifications for these events:

Assigning Channels to Checks

After creating notification channels, assign them to specific checks:

1. Go to a check's detail page
2. Click Edit
3. In the Notifications section, select the channels
4. Save changes

Notification Preferences

Each user can configure personal notification preferences from the Profile page:

• Email Digest — Summary of check activity: daily, weekly, or never
• Check Notifications — Alerts when checks go down or recover
• Security Alerts — New logins, password changes, suspicious activity
• Product Updates — New features and platform improvements
• Marketing — Tips, best practices, and promotional content

Quiet Hours

Organization admins can configure quiet hours to suppress notifications during off-hours (e.g., nights or weekends). Go to Organization Settings to enable.

• Checks continue running during quiet hours
• Incidents are still recorded and visible in the dashboard
• Notifications are suppressed, not lost

Channel Scope

Notification channels can be scoped to:

• Personal — Only visible to you. Use for personal alerts.
• Organization — Shared with all organization members. Use for team alerting.

You can change the scope of a channel by editing it in the Notifications page.

Next Steps

• Set up on-call schedules and escalation policies
• Incident management (ACK, war rooms, postmortems)
• Set up maintenance windows
• Create public status pages
• Webhook security (HMAC signing)